Product information

Standard Warranty:

• Covers defects in material, design, and workmanship post-purchase.
• ⁠Excludes accessories, with a separate warranty from the purchase date.
  

Conditions Not Covered:

1. Customer Misuse: Damage resulting from misuse or non-compliance with instructions.
2. Liquid Spill: No coverage for damage caused by liquid spills.
3. Unauthorized Repairs: Warranty void if unauthorized repairs are performed.

Additional Protection Plans:

• Choose a 1-year warranty for 99 DHS or a 2-year warranty for 149 DHS.
• Accident & Breakdown Protection available for extended coverage.
• Covers accidents like broken screens and liquid spills.
• Replacement guarantee if the device cannot be repaired.
  

Customer Tips:

• Follow usage instructions to maintain warranty validity.
• Review terms and conditions for coverage details.
• Contact Fonezone customer service for clarifications.
  

Considerations:

• Assess need for extended coverage against accidents.
• Inquire about deductibles or fees for claims.

Shipping and Delivery Policies

At Fonezone, we aim to provide a seamless and efficient shopping experience, including reliable shipping and prompt deliveries. Please review our shipping and delivery policies below:

Within the UAE:

• Standard Delivery:
• First Product: AED 50
• Additional Products: + AED 25 each
• Urgent Delivery:
• First Product: AED 100
• Additional Products: + AED 50 each

 Delivery Timelines:

• Standard Delivery: Anticipate delivery within 2-5 days
• Urgent Delivery: Opt for urgent shipping, next day delivery as per stock availability

  Additional Information:

• We will promptly notify you in case of any unforeseen delays.
• Orders placed on Friday afternoon, Saturday, or Sunday will be processed the following Monday.
• Please be aware that slight delays may occur during periods of high order volume