Return and Exchange Policy

RETURN AND EXCHANGE POLICY

At Fonezone your satisfaction is a guarantee. If you are not satisfied with your purchase, we will take back sold product/s within seven (7) days from the date of collection or Home Delivery of the product/s. The return & exchange is subject to the following terms and conditions.

For Return & Exchange of product/s, Customer to CLICK PORTAL , HASSAN AND MOHD NOOR AND IBRAHIM SONS OF YOUNUS AHMED KHADIM BUILDING, LAND AREA - EYAL NASSER , UAE PO BOX 172691 Telephone : +971 565-069100, or mail us on hemant@acetel.in for assistance. 

The product/s should be accompanied by the original Sales Invoice for Return and Exchange.

The product/s must be in unused and unopened condition, with all the original packaging material, accessories, manuals, registration cards, free of cost (FOC)/bundled product/s and promotional vouchers.

The Return and Exchange are not applicable :

If the packaging is incomplete or product damaged or scratched.

The device is having an activation/password lock, Find My iPhone (FMIP) Find My Mobile (FMM) or Find my Device (FMD) is activated.

If the VAT is refunded against the Invoice.

If the packaging has minor soiling or is opened and the product is not defective, unused, with no visible scratches or marks observed on the product or the packaging; the product will be taken back with a Restocking Fee of a minimum of 15% or as applicable while making return or exchange. 

For Dead on arrival (DOA)/not functioning as per operational manual/falling short of declared product specifications will be exchanged, or returned:

The process can take up to SEVEN business days. Return/Exchange will be done only after the investigation/technical report.

If the product returned, has any data or information stored in the memory or storage device, Fonezone will not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information still residing on the returned product.

Product/s purchased through credit/debit card will be refunded ONLY to the same credit/debit card used for the transaction. Service, delivery, and installation charges are non-refundable once performed and acknowledged by the Customer.

Customer to inspect product/s PRIOR to signing the Proof of Delivery (POD) document and before the delivery agent’s departure. Any product/s delivered, signed and/or accepted and subsequently reported damaged or broken such claims will not qualify for return & exchange or Warranty Terms and conditions.

Extended warranty/Damage Protection Plans are subject to return if the product/s is/are returned during the manufacture warranty period.

Store Management will act as per the above policies and Store Management’s decision will be treated as a final decision.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Address 

CLICK PORTAL, 

HASSAN AND MOHD NOOR AND IBRAHIM SONS OF YOUNUS AHMED KHADIM BUILDING,
LAND AREA - EYAL NASEER ,
DEIRA DUBAI, UAE PO BOX 172691
Telephone : +971565069100
Email - hemant@acetel.in
Telephone : +971565069100