F.A.Qs

Frequently Asked Questions

  • How many days does it take for order delivery within the UAE?
    It takes 2  business days to deliver the order within the UAE.

In the unlikely event of the product not being available with the Supplier, Fonezone reserves the right to cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.

 

  • What are the shipping charges for delivery within the UAE?

FREE shipping for ALL orders 

 

  • Do you deliver products outside the UAE?

No. Currently we do not deliver outside the UAE.

However, you may get in touch with our call center on (+971) 56 506 9100 for any specific requirement. We will offer assistance to you based on the availability of the product and delivery feasibility outside the UAE.

 

  • Do you delivery anywhere in UAE?

Yes

 

  • What are the Payment Options available for placing an order?

Pay Now – Debit/Credit Card Payment.
Cash on Delivery
Cash on Delivery – Terms and conditions
Cash on Delivery is available for selected products only.

 

All products are covered under standard product warranty as mentioned in the Warranty Terms & Conditions.

 

  • What is the return policy for products purchased on www.fonezone.ae?

Standard 7 Day return policy applies.

 

  • What are options to return the product?

Our hassle free return policy allows you easy access to our customer care and call center for processing your returns.

The below are the options to return the product:
Call our call center on (+971) 56 506 9100

 

  • What is the cancelation policy for orders placed on www.fonezone.ae?

You may cancel the order until before the order has been dispatched by calling our call center on (+971) 56 506 9100 or writing to us at hemant@acetel.in

Cancelations after dispatching the order is not possible. However, you may choose to return the product based on our hassle free Return Policy.

 

  • What happens if I am not home to accept the order delivery?

Our courier partner will contact you on the mobile number you had given at the time of placing the order.

You may suggest an alternate schedule for receiving your order. However, after 3 unsuccessful attempts to contact will result in auto cancellation of your order and amount refunded to your account (if already paid).

We advise you to write to us on [hemant@acetel.in] or call us on (+971) 56 506 9100 and inform us for an alternate schedule.

 

  • Can I change my delivery address after placing the order?

No. You cannot change the delivery address after an order has been placed. However, you may cancel and re-initiate a new order with the updated delivery information.

We strongly recommend you to keep your contact information updated at all times. 

 

  • Is the payment made on www.fonezone.ae safe and secure?

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our website.

 

We accept all internationally accepted visa/master debit/credit card issued in UAE/GCC.